News

With customer service centres reopening across the country, take a look at how ScanStation can reduce F2F and create savings to your local authority

We’re excited to announce the launch of BetterCare Support, a digital care and support assessment platform.

Click here to read about the meteoric rise in BetterOff usage at Salford Council as well as challenges and measures put in place by their customer service team across the past 10 months

During an LGA presentation, Lincolnshire have kindly shared an update to their BetterCare journey.

Click to read more about the QR codes launching on MyScan and the benefits of contact-free scanning.

Coventry have switched all their care financial assessments to digital self-service.

Available as an extension of ScanStation, MyScan is a browser-based web app that allows users to supply evidence from their own personal devices, without needing to leave their home.

BetterCare: Financial Assessment is a digital self-service tool that is able to support Local Authorities and their clients as they adapt to these unprecedented circumstances.

Looking Local are pleased to be presenting BetterCare: Financial Assessment in Manchester and will be joined by Kirklees Council who will be discussing their experience with the platform since implementation.

We are excited to be hosting our next ScanStation Show and Tell in Birmingham next month. The event is taking place on the 13th February 2020, running from 10:30am – 2pm.

We are excited to announce the launch of our Income Maximisation module, as part of our BetterCare: Financial Assessment platform.

Last week, we hosted a ScanStation show and tell event with London Borough of Lambeth. Around 25 Local Authorities joined us at Lambeth Town Hall to hear about ScanStation and how Lambeth Council have been using it since their implementation in April 2018.

We’re excited to announce that ScanStation will be taking a tour of Scotland in August. 

In 2015, with their welfare advice budget facing a 50% reduction over 3 years, Kirklees Council went live with BetterOff to ensure their benefits system could still deliver. Since going live, Kirklees has seen a huge £1.3 million in cashable savings and an annual average of £18 million in monetary gains going back into the…

More than 20 Local Authorities from across the country have come on board with ScanStation as their solution to self service document evidencing.

On the 27th of June, we made our way to Birmingham to host our third BetterCare: Financial Assessment show and tell event.

Our self-service document evidencing app, ScanStation, continues to evolve ensuring that document scanning is time and cost effective for Local Authorities. Our latest addition is floorwalker notifications for staff.

On Wednesday, Looking Local presented at the NAFAO conference in Birmingham to discuss the BetterCare: Financial Assessment solution.

Looking Local are pleased to be presenting ScanStation at London Borough of Lambeth Council for a second time later this year. The event will take place at Lambeth Town Hall on the 19th of September, running from 11:00-14:00 (tbc).

Looking Local are pleased to be hosting another Show ‘n’ Tell event for BetterCare – this time in Birmingham. This event will run from 11:00 until 14:30 on the 27th of June and will be held in The Priory Rooms, a short walk from Birmingham New Street station.

ScanStation, our customer self-scanning technology, continues to evolve and has had several beneficial improvements to date – making document evidencing easier and quicker for users as well as creating time savings for staff and cost savings for Local Authorities. The latest addition to ScanStation is a live reporting feature.

Last month, we hosted our second Show and Tell event with Salford City Council, who have been using our digital solutions, ScanStation and BetterOff, since July and August 2018 respectively.

Our Show and Tell events give local authorities a unique chance to speak with the Kirklees team that are using BetterCare, and to find out more about the development of the product itself. Our latest event on Wednesday 9th of May was another success, and the first Show and Tell event to focus solely on…

Our Show and Tell events give local authorities a unique chance to see ScanStation in person, speak with the Kirklees team who work with it on a daily basis, and to find out more about the development of the product itself. Our latest event, which took place on Friday the 20th October, was another success.…

It’s an exciting month for us at LookingLocal and Kirklees Council as we announce the go-live of our new Housing Benefit and Council Tax Reduction platform. The platform has taken us around 15-months to develop – from initial design to testing and finally making it live to the public. The digitisation of HB/CTR is nothing…

Information, Advice & Guidance or IAG. Catchy title it is not. But it is currently one of the big digital challenges for local public service delivery. Council websites up and down the land are trying to help people understand a myriad of services. Get it right and people self-serve. Get it wrong and they look…