Making public services accessible through innovative, cost-effective technologies

Sectors & Products

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LookingLocal's product range and client base spans local government, housing, employment, health, transport, benefits and Universal Credit, care options and the local offer for children with special educational needs.

Our apps are available free to the end-user on Google Play for Android and the Apple store for iOS smartphones and tablets.

All of our products can be branded to your organisation's house style.

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Health & Care

LookingLocal's digital solutions offer CCGs, GP surgeries and health development professionals a wide range of patient-focused services that deliver improved communication, reduced personal contact and better health outcomes. Outcomes include patients self-managing long-term conditions, reduced DNAs, automated repeat prescriptions and less pressure on reception staff.

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Housing

LookingLocal offers a range of solutions aimed at housing association and local authority tenants, as well as private landlords. They provide far more than access to housing services. In addition to landlord services, home-finding and issues-reporting, they also open up resources vital to the wealth and wellbeing of your tenant community.

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Money & Benefits

Major changes to the way benefits are administered mean that accurate, up-to-the minute information is vital to both claimants and advisers. LookingLocal has developed products to support claimants through the application and appeals process allowing up to 70 per cent of users to self-serve when making a claim.

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Council

Local authorities are at the cutting edge of the Digital by Default agenda. LookingLocal's products for councils reduce face-to-face and telephone contact, putting services at the fingertips of residents.

Self-Care Hub

The Self-Care Hub provides an opportunity for patients with long-term health issues to self-manage their conditions, empowering them to take control of their wellbeing 24/7 and reducing the need for face-to-face consultation with their clinicians.

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LetsHelpYou / RentARoom

LetsHelpYou is a multi-channel solution enabling people on Local Housing Allowance to search for affordable accommodation, putting them in touch with local landlords direct. It offers a range of added extras, like an LHA calculator and property management tools for landlords...

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Health & Wellbeing Hubs

LookingLocal is developing health and wellbeing hubs that allow you to support your community and their individual health needs, 24 hours a day, via your website.

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MyCouncil

MyCouncil is a flexible, managed app that allows local authorities to deliver accessible and citizen-focused services. MyCouncil incorporates street reporting, access to key national services, the ability to integrate systems and links to selected web resources. It also offers the potential for branding and customisation.

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MyLandlord

MyLandlord is a flexible smartphone app allowing tenants to access repairs and other landlord services. Key to the app is the housing repairs capability allowing tenants to report repairs quickly and easily. Alongside the app is a management portal that allows housing organisations to push messages direct...

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BetterOff

BetterOff is a new digital platform, that aims to help benefits claimants back into the workplace by maximising their income, as well as increasing their contribution to the local economy. BetterOff is founded on the principle that people in full receipt of their entitled benefits are more likely to find employment.

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MyHealth

The MyHealth app enables CCGs and GP surgeries to offer a wide range of patient focused services on smartphones to improve communication and health outcomes. The ability to embed accredited apps from other trusted health providers and link to mobile optimised services from organisations such as...

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MyLocalOffer

MyLocalOffer helps local authorities deliver their 'Local Offer' for children with special educational needs or disability (SEND), as required by the Children & Families Act 2014. MyLocalOffer provides a one-stop, comprehensive source of information, advice and support in an innovative, inclusive and sustainable way.

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MyCare

The new Care Act makes it incumbent on local authorities to provide online solutions to help service users who are looking for temporary or long-term care – either for themselves or elderly or infirm relatives- together with associated funding options. MyCare offers a solution to help navigate the care options maze and is...

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Tenant & Community Hubs

We have created a new generation of online support and information hubs for tenants that provide far more than access to housing services. As part of a housing provider's main website, they open up resources vital to the wealth and wellbeing of a tenant community, offering opportunities to grow...

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Freedom to Roam

Freedom to Roam is a tablet-based solution that helps older people remain mobile, feel less isolated and remain connected to their "circle of care" - a network of family, friends, health-providers and carers - from home and on the move.

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LookingLocal Interactive

LookingLocal's core solution enables our clients to deliver integrated, interactive services and information on Sky, Virgin, mobile web, a range of smartphone apps, on games consoles, in Facebook and online, without the need to invest money or time to manage or future-proof these different channels.

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Clients & Partners

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Partners

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Local Authority Clients

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Housing Clients

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Health Clients

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LookingLocal Clients

More than 130 Local Authorities, Housing Associations and Health organisations across the UK use LookingLocal's solutions, which deliver content and interactive services across a range of channels and devices to residents, tenants, patients and customers.


Benefits for LookingLocal clients

  • One provider, one system - across a range of platforms and devices
  • One annual subscription - no hardware or capital costs
  • Encourage customer self-service
  • Reduce footfall and avoidable contact
  • Build on customer preference for devices like smartphones
  • No procurement issues – LookingLocal is publicly owned
  • Deliver services through Facebook – and embed Flickr and Twitter
  • The only way for public bodies to deliver on interactive TV
  • Plug-in high volume services, such as choice-based lettings, repairs, road closures and encourage channel shift

National Partnerships

LookingLocal works with a wide variety of partners. We have strong relationships with:

  • National public sector bodies – including: Universal Jobmatch, The Money Advice Service, DWP/Universal Credit and NHS Choices;
  • Technical suppliers including the major Digital TV providers
  • Third sector/voluntary organisations, including Help the Aged, Digital Outreach and Independent Age.
  • Twin Valley Homes Logo

    "I have been impressed with the level of support and depth of partnership working we have had with the LookingLocal team. LookingLocal opens up a brand new communication channel to many of our customers who cannot self-serve from our website."

    Anil Mehta / Customer Services Development Manager - Twin Valley Homes

  • North Lanarkshire Logo

    "Many thanks for all your help, it's been fantastic and we wouldn't have got all the services we have up and running without your support, it's been invaluable."

    Karen MacFarlane / Data and Information Manager - North Lanarkshire Council

  • NHS Sefton Logo

    "Our LookingLocal TV and app services are important in helping us to provide health advice and information to a much wider group of people, and the support we've had from the team in developing our two CCG channels has been fantastic."

    Lyn Cooke / Head of Communications - NHS South Sefton CCG and NHS Southport and Formby CCG

News

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Health professionals positive about Self-Care Hub


The Self-Care Hub, the new online tool that empowers people with long-term health issues to better understand and self-manage their conditions, has had an excellent response from health professionals from across the UK who attended a preview at the Library of Birmingham.

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Boosting employment prospects across all LookingLocal products


With employment figures high on the agenda following the recent budget, unemployed end-users of LookingLocal's products are being given instant access to a digital service that aims to improve their chances of landing a job.

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Parents welcome 'Local Offer' innovation


An innovative approach to delivering the 'Local Offer' of services and information for children with special educational needs and disabilities (SEND) is proving popular with parents in Worcestershire.

More Information

About Us

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LookingLocal delivers access to online services from councils, housing, health and other public sector organisations beyond their websites - on TV, smartphones, mobile web, social networks and games consoles. In 2014 LookingLocal celebrated ten years as a developer of innovative digital solutions that are transforming the way government and the wider public sector interacts with citizens.

Reducing customer contact costs

Enabling diverse service-user groups to self-manage reduces the need for expensive and time-consuming face-to-face or telephone contact for content partners, such as local authorities, housing associations and clinical commissioning groups.

Public sector ownership = straightforward procurement

LookingLocal is owned and managed by Kirklees Council, on behalf of local government and partner organisations. This makes the procurement process straightforward for public bodies.

Promoting digital inclusion

LookingLocal is committed to digital inclusion, opening up services to people who are normally digitally excluded. Around seven million households still have no desktop or laptop computer or lack the skills to use them, but the vast majority have access to other digital platforms. Along with broadband-enabled Freeview, smartphone apps, WAP, the web and games consoles, LookingLocal is available to around 50 per cent of homes via Sky and Virgin digital television.

A decade of digital innovation

LookingLocal was born out of DigiTV in 2004 and was established as part of the national e-Government programme. It is the sole provider of local content to DirectGov and is the only e-Gov initiative that continues to go from strength to strength, adding to more than 130 content partners.

Get In Touch

Got a question about any of our products or would like to book a demo? Get in touch by calling 0845 434 8540 or completing the form below:

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