Better Outcomes for Customers, Bigger Savings for Councils
BetterOff is a web-platform that enables claimants to self serve by applying online for benefit assessments and applications. BetterOff combines national and locally administered forms with comprehensive advice and support for users in re-entering work. Along with this support, the technology reduces the number of sanctions by providing the claimant with direct access to the relevant forms and processes based on their personal need. It guides users through the process: from assessing entitlements, processing claims and appeals, to ultimately providing the tools needed to re-enter work, all in one space.
By facilitating self service, BetterOff reduces footfall in contact centres, allowing advisors to devote their time and effort to working with vulnerable claimants who cannot self serve. In turn, allowing claimants to have the support they need whilst reducing the impact of cuts to welfare advice budgets.
Features
Processes nationally and locally administered benefit claims digitally and remotely.
Triages Universal Credit claims.
Built-in benefits calculator which also advises how much better off claimants would be in work.
DWP-approved job journal and job search engine.
Virtual guidance throughout, written by benefits advisors.
Digital support is available in the form of virtual chat, video and screen sharing.
Platform dedicated to processing Housing Benefit and Council Tax Reduction forms also available.
Dynamic Evidence List and in-built upload facility.
ROI calculator available to show potential savings.
Outcomes and Savings
Moves 70% of claimants to being able to self-serve.
Creates significant savings on advice provision without affecting service outcomes.
Brings money into the local economy.
Ensures that advisors can devote more time to complex and vulnerable cases.
Reduces the number of sanctions.
self serve platform
Processes nationally and locally administered benefit claims digitally and remotely.
built-in benefits calculator
Built-in benefits calculator which also advises how much better off claimants would be in work.
job search engine
DWP-approved job journal and job search engine.
expert guidance throughout
Virtual guidance throughout, written by benefit advisors. Digital support is available in the form of virtual chat, video and screen sharing.
