Combining benefits and employment in one smart platform
Better Outcomes for Customers, Bigger Savings for Councils
BetterOff is a web-platform that enables claimants to self serve by applying online for benefit assessments and applications. BetterOff combines national and locally administered forms with comprehensive advice and support for users in re-entering work. Along with this support, the technology reduces the number of sanctions by providing the claimant with direct access to the relevant forms and processes based on their personal need. It guides users through the process: from assessing entitlements, processing claims and appeals, to ultimately providing the tools needed to re-enter work, all in one space.
By facilitating self service, BetterOff reduces footfall in contact centres, allowing advisors to devote their time and effort to working with vulnerable claimants who cannot self serve. In turn, allowing claimants to have the support they need whilst reducing the impact of cuts to welfare advice budgets.