BetterCare: Support

Animation-led platform supporting citizens through Care & Support Assessments

BetterCare: Support

BetterCare Support is an animation-led platform to assess multi-tiered care and support eligibility, across the 10 areas of the Care Act. The platform takes a strengths-based approach and is changing the way Adult Social Care teams undertake assessments. 

BetterCare Support was co-designed by six councils (see below) and developed by Looking Local as the technical partner. BetterCare Support addresses the need for a digital approach to Care and Support within Adult Social Care to provide efficiencies to both the customers and the council alongside significant financial savings.

In addition to reducing the number of home visits, BetterCare Support results in shorter visits for those still required to ensure the package of care is exactly right – delivered much faster than would have previously been possible. 

Users are guided through a series of short animations for each of the 10 areas of the Care Act to indicate what level of care they need (if any). The “laddering” process offers the shortest route possible through the system, putting users in control of only assessing the areas where they feel they need support. The series of engaging animations guides users through the 10 areas of the Care Act and coaxes best quality responses. Individuals are pointed to relevant local and national information, advice and guidance services, even if they’re not eligible for social care and support. The platform reduces the number of home visits required and unnecessary contact from individuals who don’t meet the eligibility criteria, whilst also giving a more informed view of the individuals needs prior to any further contact – creating compelling efficiency savings.


40+ animations lead users through the 10 areas of the Care Act

Easy-to-understand, relatable animations used, helping users complete the form and coaxing best quality responses

Integration support for council back office systems

Reporting capability

Payload delivered into council for professional to review

Accessible user experience.

Swifter access to the right care for council customers

Mobile-first solution

Simplified language reflecting plain English making it easy-to-understand for those who aren’t Social Care Professionals

Service providers able to make informed decisions about care packages without the need for a home visit

Works for multiple delivery models eg 3 Conversations, Strength-Based Practices, classic Care Act Assessments

Substantial savings to local authorities

Reduces backlog, travel and assessment processing times.

Resources can be reallocated to vulnerable and complicated cases

Avoids all but essential home visits whilst retaining highest possible levels of service and quality

Co-designed by service experts across 6 local authorities

Reduces the number of unnecessary contact from individuals who don’t meet the eligibility criteria

Request a demo for BetterCare Support

Co funders

BetterCare: Support Oxfordshire Council
BetterCare: Support Medway Council
BetterCare: Support Coventry Council
BetterCare: Support Dorset Council
BetterCare: Support Lincolnshire County Council

Take a look at the animations