A new, simple-to-use self-service document scanning solution
Efficiency Savings for Customers and Councils
Designed and developed by Looking Local, ScanStation is a combination of an easy-to-use Android app, a bespoke furniture solution and wifi-connected tablets. Designed in partnership with Customer Service Managers, ScanStation ensures quality images every time, can integrate with any back-end system and is a simple, accessible customer-focused solution.
Last year alone, Kirklees Council handled over 46,000 transactions that required some form of document scanning assistance, which in the current financial climate was considered to be unsustainable. The ScanStation app is integrated with Kirklees’ back-office system offering a seamless customer-focused end-to-end solution. It frees up the highly trained customer service operators to help more complex cases and vulnerable residents and removes the need for scans to be handled in the back-office.