Efficiency Savings for Customers and Councils
Designed and developed by Looking Local, ScanStation is a combination of an easy-to-use Android app, a bespoke furniture solution and wifi-connected tablets. Designed in partnership with Customer Service Managers, ScanStation ensures quality images every time, can integrate with any back-end system and is a simple, accessible customer-focused solution.
Last year alone, Kirklees Council handled over 46,000 transactions that required some form of document scanning assistance, which in the current financial climate was considered to be unsustainable. The ScanStation app is integrated with Kirklees’ back-office system offering a seamless customer-focused end-to-end solution. It frees up the highly trained customer service operators to help more complex cases and vulnerable residents and removes the need for scans to be handled in the back-office.
Features
Dual android app and secure furniture solution.
Enhanced camera functionality ensures quality images every time.
All files are delivered with corresponding metadata.
Complies with data protection/information security regulations.
Ability to generate PDFs from individual image files.
No personal data/images are saved on the device.
Enables UPRN (NLPG Unique Property Reference Number) real-time look-up.
App can be deployed anywhere there is wifi.
ROI calculator available to show potential savings.
Outcomes and Savings
Reduces face-to-face contact / enables self-service.
Supports all services that require scanned supporting documents.
Per scan saving of £3.66 (council customer service centre model).
Potential for 80% of supporting documents to be self-scanned.
Enables advocates/family/friends to progress claims on behalf of applicant.
security
Documents are handled sensitively with appropriate levels of privacy and security in place. ScanStation is compliant with EU data protection and information security regulations.
technology
The effective and affordable technology enables customers without prior knowledge or expertise to self-scan a range of documents.
staff
ScanStation is designed to significantly reduce time-consuming scanning activity, freeing up front line staff to help customers in a more effective and personal manner.
furniture
The self-scanning experience sits effectively within a broader contact centre, taking into account a variety of accessibility requirements. We have designed and commissioned furniture specifically for this purpose.
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ScanStation Customers
