Cardiff Council has ambitious plans to provide an improved digital customer experience for those visiting any of their 19 customer service Hubs across the city.
Looking Local worked with Cardiff Council to provide the city with ScanStations, a digital self-serve document evidencing solution. Cardiff initially implemented ScanStation at their Central Library Hub, and subsequently rolled out the solution to all of their Customer Service Hubs.
Cardiff Council chose ScanStation for the following reasons
- To reduce substantial queues at their Customer Service Hubs
- Offer an improved, more efficient service to their customers
- Offer a safer alternative to traditional scanning, where there is reduced F2F contact with staff required to handle fewer documents
View the full case study to read more about Cardiff’s customer service digital transformation, and the affects that COVID19 has had on their journey.