Digital-first housing benefit/council tax reduction form
Better Outcomes for Customers and Bigger Savings for Councils
BetterOff: HB/CTR focuses on the high-volume Housing Benefit/Council Tax Reduction (HB/CTR) form in a digital-first, fully supported solution with back-end integration and a range of assisted digital tools. Designed by public sector partners and based on the successful BetterOff: Welfare & Employment solution, it offers 100% online form completion.
A derivative of the ground-breaking BetterOff: Welfare & Employment solution which covers a wider range of benefits, BetterOff: HB/CTR focuses solely on the HB/CTR form and is underpinned by a range of assisted digital tools, intuitive user-focused design and offers integration with any back-end system. It is a comprehensive system delivering HB/CTR, which can be deployed either as a standalone solution or as an integral part of the wider BetterOff: Welfare & Employment platform. BetterOff: HB/CTR offers significant customer service satisfaction, as well as reduced volumes of ‘follow-on’ activity currently experienced both in offline and some online environments.