Better Outcomes for Customers and Bigger Savings for Councils
BetterOff: HB/CTR focuses on the high-volume Housing Benefit/Council Tax Reduction (HB/CTR) form in a digital-first, fully supported solution with back-end integration and a range of assisted digital tools. Designed by public sector partners and based on the successful BetterOff: Welfare & Employment solution, it offers 100% online form completion.
A derivative of the ground-breaking BetterOff: Welfare & Employment solution which covers a wider range of benefits, BetterOff: HB/CTR focuses solely on the HB/CTR form and is underpinned by a range of assisted digital tools, intuitive user-focused design and offers integration with any back-end system. It is a comprehensive system delivering HB/CTR, which can be deployed either as a standalone solution or as an integral part of the wider BetterOff: Welfare & Employment platform. BetterOff: HB/CTR offers significant customer service satisfaction, as well as reduced volumes of ‘follow-on’ activity currently experienced both in offline and some online environments.
Features
Fully managed cloud solution.
Redesigned digital-first HB/CTR form with embedded multi-media guidance.
Fully integratable with major back-end benefits systems.
Underpinned by HB/CTR entitlement calculator.
Range of assisted digital tools including form co-production.
Multiple log-in and ID verification mechanisms supported.
Self-service account recovery process.
Dynamic personalised supporting evidence lists.
Intuitive design, responsive & mobile friendly.
Range of reporting tools.
Standalone solution or as part of BetterOff: Welfare & Employment.
Outcomes and Savings
Self-service solution for 100% of HB/CTR claimants.
Supports and encourages advocate use.
Redefines complex paper-based process.
Offers local tailoring of forms based individual council needs.
Speeds up benefit application process.
Reduces contact.
self serve platform
Processes HB/CTR forms digitally and remotely.
built-in hb/ctr calculator
Underpinned by HB/CTR entitlement calculator.
full integration
Fully integratable with major back-end benefits systems.
expert guidance throughout
Virtual guidance throughout, written by benefit advisors. Digital advice is available in the form of virtual chat, video and screen sharing.
