BetterCare Account is a digital platform for staff to automate the production of an individuals’ IPB / PB and for citizens to self-serve & track their spend towards their cap through their care account.

Background

Taking effect in October 2023, the upcoming Adult Social Care reforms require all citizens accessing care to have an independent (IPB) / personal budget (PB) and a care cap account, enabling them to track their spend up to the new £86,000 cap. 

This is a significant change from the current process, and requires all local authorities to track the spend of every person who needs adult social care, rather than just those eligible for council-funded packages. Not only do councils currently not know who all the people are who will need a care account, everyone will require a care and support assessment to determine their eligibility and IPB / PB. 

To add to the complexity, a fair and accessible system needs to be put in place to monitor and evidence spend, the process needs to be clearly explained to people, and a right to query and contest budget calculations needs to be implemented. 

These changes will lead to an expected annual increase of 90,000 people approaching local authorities, which some sources have quoted as being three or four-fold above current levels.

BetterCare Account

BetterCare Account is a digital platform for staff to automate the production of an individuals’ IPB / PB and for citizens to self-serve & track their spend towards their cap through their care account. This platform has been co-designed by four local authorities (Halton, Kirklees, Lincolnshire and Walsall) with a ‘Gallery’ of subject matter experts from over 45 councils, who have provided their input in the development of the platform.

The platform calculates localised eligible care needs costs for users and allows them to evidence and track their spend, reassess their needs, request adjustment and generate statements. BetterCare Account provides a host of guidance to ensure end users can complete this independently.

This self-service platform alleviates added pressure and ensures that local authorities are able to handle the uptake in people needing to establish their IPB / PB and monitor their spend towards the cap.

BetterCare Account takes the output of a care and support assessment (CSA), meaning a digital CSA platform such as BetterCare Support would allow the user to have a completely self-serve experience, start to finish. 

This platform is available to everyone accessing care – either in the form of a personal budget where a person’s needs are met by the local authority, or an independent personal budget (IPB) where a person fully funds and arranges their care themselves.

Individuals can

Calculate their IPB / PB

Evidence and track their spend

Understand what costs count towards their cap

Reassess their needs

Request adjustments

Generate statements

Access information about what happens as they approach their cap

Care Professionals can

Establish what the user’s eligible care needs are by reviewing the output of a user’s care and support assessment (CSA)

Select from a national standardised set of services

Create a package of care to meet the individual’s eligible care needs

Generate associated costs of this package by automatically calculating the user’s IPB / PB with localised costs

Make ad hoc adjustments to a user’s IPB / PB

Take account of a user’s maximum contribution as assessed during a financial assessment, leading to a metered rate

Verify a user’s spend towards their care cap, in line with the evidence provided and/or the local authority’s back office output of actual payments received if desired.

Co-funders

BetterCare Account - Halton Council
BetterCare Account - Kirklees Council
BetterCare: Support Lincolnshire County Council

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