Universal Credit roll-out - helping LAs deliver key information

With the national roll-out of Universal Credit under way this week, public sector-owned tech developer, LookingLocal is helping local authorities and housing providers deliver key benefits and jobs information – and give the widest possible digital access to claimants who will be moving across to the new system.

LookingLocal is developing platforms for more than 100 local authorities and housing associations that give multi-channel access to the details of Universal Credit as well as supporting content and services, which is shown to effectively inform people about the changes.

LookingLocal’s solutions provide front-line council staff with tools to encourage self-service, offer financial advice and help people find employment locally; they give claimants access to a UC eligibility checker, the Money Advice Service and jobs information on the widest range of digital devices: smartphone apps, mobile, social media, Sky, Virgin, games consoles and online. The ability to log time spent job-hunting – a basic requirement of the new claimant commitment – is also available on our mobile offering and smartphone apps.

In 2014 885,000 jobs were searched across LookingLocal channels, with more than 150,000 visits to Universal Credit pages.  So far this year, close to 80,000 jobs have been searched with 21,200 pages of Universal Credit content served.  In addition content from The Money Advice Service has generated 26,000 page-hits.

Managing Director of LookingLocal, Guy Giles, said:  “With such a pivotal piece of welfare reform coming on-stream nationwide, it is important that organisations like councils and housing associations are able to provide claimants with current, high quality information on Universal Credit and associated advice while minimising their contact management overhead. Our solutions are designed to help customers self-serve in a way that is most convenient to them.”

More information on how LookingLocal is helping local authorities and housing associations deliver Universal Credit advice and information is available on 0845 434 8540.

The location and dates for the first phase of national rollout (Feb-Jul) are here: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/404368/universal-credit-national-expansion.pdf 

With those areas following in autumn 2015 here:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/404065/universal-credit-national-expansion-tranche-three-and-four.pdf

A short video explaining Universal Credit can be found here:https://www.youtube.com/watch?v=E7GUu7Xa7Nw&feature=youtu.be