Front line savings on advice to make claimants BetterOff

With £12 billion in welfare savings projected for the life of this Parliament, it is increasingly important that local councils and other advisory bodies find smarter and less costly ways of advising the majority of claimants - and demonstrating how much better off they would be in employment.
The often lengthy and expensive process of guiding claimants through a benefits application is being streamlined with BetterOff, a new digital solution that removes the need for face-to-face advice for the large majority of benefits claimants, delivering major savings for local authorities.
 
BetterOff has been developed by Kirklees Council, who estimate that the system will save them around £1.3 million over the next three years. It is predicted that around 70% of claimants will be able to self-serve using BetterOff, whilst maintaining their current 80% success rate at tribunals.
 
Available on smartphone and mobile devices, as well as via the web, BetterOff frees up benefits advisers – whether in local authorities or advice agencies – to deal with more complex claims or claimants who encounter difficulties.
 
Kirklees Council is looking to share this technology with other authorities and are keen to hear from anyone looking to tackle similar challenges in their own local area.
Founded on the principle that people in full receipt of their entitled benefits are more likely to find employment, BetterOff helps claimants back into the workplace by maximising their income, as well as increasing their contribution to the local economy.
Other key benefits of BetterOff include:


  • 70% of claimants will be able to self-serve
  • makes claimants aware of the benefits they are entitled to
  • guides them through the application and any appeals process
  • reduces the likelihood of sanctions by up to 80%
  • multiple job databases integrated with a job seeking journal
  • highlights how much better off a claimant would be in employment
  • optimised for mobile and web

Kirklees Council is partnering with entitledto, the UK’s leading provider of online benefits calculators, to deliver the service. We are looking to share this technology with other authorities and are keen to hear from anyone looking to tackle similar challenges in their own local area.